Privacy Policy

1. Information We Collect

We collect information necessary to coordinate estimates, dispatch plumbing trucks, diagnose plumbing issues, and perform contracted repairs:

• Contact Information: Your name, phone number, physical service address, and email address.
• Service Details: Information regarding your plumbing problem, sewer line history, and diagnostic video footage or inspection photos you provide.
• Commercial & Transactional Data: Invoices, payment records, warranty registrations, and signed scope-of-work agreements.
• Technical Website Data: IP address, device type, browser information, and referral URLs collected via privacy-conscious analytics.

2. How We Use Your Information

We use the collected information solely for legitimate contracting and service fulfillment purposes, including:

• Dispatching mobile technician units to your property in Ventura County, Greater LA, or Antelope Valley.
• Communicating estimated arrival times, technician progress, and diagnostic findings.
• Delivering written estimates, invoicing, and processing authorized payments.
• Providing 50-year warranty documentation on installed trenchless sewer liners and HDPE pipes.
• Responding to customer inquiries and safety notices.

4. California Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:

• Right to Know: You may request disclosure of the specific categories of personal data collected about you.
• Right to Delete: You may request the deletion of personal information we collected from you, subject to legal and accounting retention obligations.
• Right to Correct: You may request corrections to inaccurate personal records.
• Right to Non-Discrimination: We will not deny services or charge different rates if you exercise your CCPA privacy rights.

5. Data Security & Storage

We implement administrative, technical, and physical safeguards designed to protect your personal details against unauthorized access, destruction, or disclosure. Invoices and credit card transactions are processed through encrypted, PCI-DSS compliant payment gateways.